Medical Secretary Darlinghurst

Are you an experienced Medical Secretary that loves a fast-paced environment, diverse role, juggling more than one ball in the air at one time and a part-time position?  Then, this is the perfect team for you to join.


The Practice

Our client is one of Sydney’s highly-regarded and leading surgeons in their niche specialty area located in St Vincent’s Darlinghurst

The team consists of 2 full time specialist surgeons, 2 sessional specialist surgeons, a Nurse Practitioner, Director and Practice Manager. The medical software system is Genie.


What Your Work Environment is Like

The culture of the organisation is characterised by the highest standard of professionalism, integrity and providing an outstanding level of customer service, time, care and support to patients.  The atmosphere is friendly, harmonious and respectful, with emphasis on leading-edge knowledge, technology and research.

All the team share the similar philosophy, work ethic and patient-focused approach.


Your New Role

Your role is to work collaboratively with the team to ensure that each and every day runs efficiently and smoothly for the surgeons through your time-management and organisational skills, productivity and meticulous attention to detail.  You will also provide an admirable level of customer service skills and care to patients on the phone and face-to-face.

Working autonomously doesn’t phase you as you enjoy sinking your teeth into your work to get the job done and easily work well within a team environment working cohesively with the team.


The duties and responsibilities are:-

  • Efficient management of all patient data, appointments, procedures, clinical files, correspondence and accounts
  • Scheduling and effective management of patient bookings in Genie software
  • Provide information to patients on practice services and fees
  • Management of patient invoicing and receipting of consultations
  • Completion of end of day reconciliations (eftpos, credit card and cash)
  • Stock control and ordering
  • Uploading of medical typing (editing and reformatting)
  • Scanning, filing, mail/fax (retrieval and distribution) and photocopying
  • Assist the Practice Manager and surgeons with ad hoc administration duties as required


Your Skills & Knowledge

The ideal candidate will have the following attributes:-

  • Previous experience as a Medical Receptionist/Secretary in a medical environment is highly regarded
  • You are not faint-hearted and thrive on the buzz of working in a fast-paced busy surgical practice
  • You are passionate about providing an exceptional level of customer service, compassionate, empathetic, with a warm disposition
  • An ability to maintain strict confidentiality regarding all patient and practice matters.
  • A high standard of work ethic – self-motivated, pro-active, takes pride in work.
  • A brilliant administrator with excellent organisational and time management skills
  • Excellent numeracy skills and attention to detail
  • Have the ability to connect and interact with people of all ages, background and personalities
  • Flexibility to work additional to cover staff sick an annual leave
  • Enjoy being part of a professional, happy and highly focused team


Medical Receptionist Darlinghurst

Are you a receptionist that loves a fast paced environment, diverse role, juggling more than one ball in the air at one time?  Then, this is the perfect team for you to join.

You would be either an experienced medical receptionist or a receptionist that is now seeking a career change into the medical industry.


The Practice

Our client is a day hospital specialist group located in St Vincent’s Private Clinic, Darlinghurst, providing excellence in diagnostic and therapeutic endoscopy since 1990.

The hospital focuses on the diagnosis and treatment of diseases and disorders of the gastrointestinal tract.

The culture is characterised by a strong team unit, with a commitment to quality customer service, professionalism and team camaraderie.  Management are very supportive in ongoing learning and development within the workplace and provide a workplace environment that is one where you will enjoy coming to work and where you will be rewarded for your efforts.

The group consists of 9 specialists, nursing staff and a large administration/support team.  The medical software system is Blue Chip.


The Position

The position is a full time position.  The day surgery hours are Monday to Thursday 7am to 7pm and Friday 7am to 6pm.  Each shift will be 7.6 hours per day (38 hours per week) working a rotating roster covering Admissions, Discharge, Telephone and Front desk, giving you numerous skills in all aspects of a day hospital.  Your roster will consist of working one day each week in each of the areas.

You will receive a comprehensive induction training programme to enable you to learn all about day hospital administration processes and procedures and to perform efficiently and effectively in your role.

Duties and responsibilities include:

  • Providing an exceptional level of customer service in meeting and greeting patients and visitors
  • Answering of phones and taking / following up messages from voicemail
  • Liaising with health funds, Medicare and DVA
  • Co-ordinating specialists’ diaries and surgery lists
  • Attending to patient admissions
  • Discharging of patients after procedure
  • Filing, photocopying and other clerical duties as required


The ideal candidate will have the following attributes:

  • Previous medical reception and hospital administration experience ideal, however not essential as onsite training will be provided
  • Experience using Blue Chip will be highly advantageous
  • Previous experience working with a variety of different work styles and personalities
  • You will be highly professional, well presented and have excellent patient liaison skills
  • You are meticulous in nature and take pride in providing a high level of work standards
  • Excellent communication and organisational skills
  • Comfortable handling confidential and sensitive patient information
  • Work well under pressure