Medical Receptionist Randwick Copy



This is an ideal role if you have recently entered the medical industry as a medical receptionist or would love to enter the medical industry and, seeking to grow and develop your medical administration skills in a specialist environment. This role encompasses junior reception duties.

Use your outstanding customer service skills and come work for a practice that makes a difference in women’s health.


The Company

Our client is a Health Clinic dedicated to caring for the reproductive health of women and men of all ages.  The services include general gynaecology, obstetrics, fertility, endometriosis and pelvic pain, menstrual disorders, surgery, adolescent and paediatric gynaecology, ultrasound, physiotherapy, naturopathy, homeopathy and herbal medicine.

The practice consists of a team of obstetricians & gynaecologists.  The medical software system used is Genie and it is a paperless environment.


The Culture

The culture of the organisation is characterised by the highest standard of professionalism, integrity and providing an outstanding level of customer service, time, care and support to patients.  The atmosphere is friendly, harmonious and respectful, with emphasis on leading-edge knowledge, technology and research.

All the team share the similar philosophy, work ethic and patient-focused approach.


The Role

The main objective of the role is to provide reception and administrative services to the patients, doctors and staff at the practice.

You will be working full-time Monday to Friday Starts time between 9.30-10am and finish times between 5.30-6pm.  May also consider full-time hours in 4 days.

There is parking available on site at the premises.

The duties and responsibilities are:-

  • You are the first point of contact/impression of the business so you will provide an outstanding level of customer service on the telephone and in meeting and greeting customers
  • Efficient management of all patient data, appointments, procedures, clinical files, correspondence and accounts
  • Scheduling and effective management of patient bookings in Genie software (new, follow up, recall and confirmation)
  • Processing patient invoicing and receipting of consultations (Medicare, DVA, Workers Compensation) as well as invoicing of surgical procedures
  • Completion of end of day reconciliations (eftpos, credit card and cash)
  • Preparation of correspondence via email, letters (editing and reformatting)
  • Scanning, filing, mail/fax (retrieval and distribution) and photocopying
  • Assist the Practice Manager with ad hoc administration duties as required


Your Skills & Knowledge

The ideal candidate will have the following attributes:-

  • Previous experience (minimum 12 months) as a receptionist/administrator
  • You are passionate about providing an exceptional level of customer service
  • Compassionate, empathetic and warm disposition
  • A high standard of personal integrity – trustworthy, loyal and honest.
  • An ability to maintain strict confidentiality regarding all patient and practice matters
  • Excellent organisational and time management skills
  • Able to work well independently, but also as part of a team.
  • Great attention to detail
  • Have the ability to connect and interact with people of all ages, background and personalities
  • Enjoy being part of a professional, happy and highly focused team


Medical Receptionist Darlinghurst Copy

Are you a receptionist that loves a fast paced environment, diverse role, juggling more than one ball in the air at one time?  Then, this is the perfect team for you to join.

You would be either an experienced medical receptionist or a receptionist that is now seeking a career change into the medical industry.


The Practice

Our client is a day hospital specialist group located in St Vincent’s Private Clinic, Darlinghurst, providing excellence in diagnostic and therapeutic endoscopy since 1990.

The hospital focuses on the diagnosis and treatment of diseases and disorders of the gastrointestinal tract.

The culture is characterised by a strong team unit, with a commitment to quality customer service, professionalism and team camaraderie.  Management are very supportive in ongoing learning and development within the workplace and provide a workplace environment that is one where you will enjoy coming to work and where you will be rewarded for your efforts.

The group consists of 9 specialists, nursing staff and a large administration/support team.  The medical software system is Blue Chip.


The Position

The position is a full time position.  The day surgery hours are Monday to Thursday 7am to 7pm and Friday 7am to 6pm.  Each shift will be 7.6 hours per day (38 hours per week) working a rotating roster covering Admissions, Discharge, Telephone and Front desk, giving you numerous skills in all aspects of a day hospital.  Your roster will consist of working one day each week in each of the areas.

You will receive a comprehensive induction training programme to enable you to learn all about day hospital administration processes and procedures and to perform efficiently and effectively in your role.

Duties and responsibilities include:

  • Providing an exceptional level of customer service in meeting and greeting patients and visitors
  • Answering of phones and taking / following up messages from voicemail
  • Liaising with health funds, Medicare and DVA
  • Co-ordinating specialists’ diaries and surgery lists
  • Attending to patient admissions
  • Discharging of patients after procedure
  • Filing, photocopying and other clerical duties as required


The ideal candidate will have the following attributes:

  • Previous medical reception and hospital administration experience ideal, however not essential as onsite training will be provided
  • Experience using Blue Chip will be highly advantageous
  • Previous experience working with a variety of different work styles and personalities
  • You will be highly professional, well presented and have excellent patient liaison skills
  • You are meticulous in nature and take pride in providing a high level of work standards
  • Excellent communication and organisational skills
  • Comfortable handling confidential and sensitive patient information
  • Work well under pressure


Come talk to us about this exciting opportunity to learn more about the role so you don’t miss out on joining a group that will develop your skills and experience in the medical industry.